Returns

Not happy with what you have received? We are happy to exchange your product for you or issue you with a store credit valid for 12 months.

Please email admin@supernovafootwear.com.au within 7 days of receiving your purchase to organise an exchange or store credit.

Please note that the cost of returning items is the customer's responsibility.


Return Procedure

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@supernovafootwear.com.au.

Please note that returns will need to be sent to the following address:

Supernova Footwear

ATTN Returns

Shop 8 / 55 Dunn Bay Road

Dunsborough WA 6281


If your return is accepted, you will be responsible for posting the item back to us. Items sent back to us without first requesting a return may not be accepted.

You can always reach out to us if you have any questions by emailing or calling.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 


Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.

 

Refunds
Refunds are only given where an item is deemed to be faulty. Please email admin@supernovafootwear.com.au with photos showing the fault within 7 days of receiving your item.